Thank you for using Tastebuddy!
Hereafter, "our company", "we", "our", "service" or "services" are refering to Tastebuddy.
We may update these terms of service in the future. Whenever we make a significant change in our policies, users will be notified through the provided email address.
When you use our service, now or in the future, you are agreeing to the latest Terms of Service. That’s true for any of our existing and future products and all features that we add to our service over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability. Our Data Processing Agreement (DPA) under the European General Data Protection Regulation (GDPR) forms part of these Terms of Service.
We provide an application service that enables users to collect and analyze data from sensory evaluation of wines and spirits. The personal data collected is used solely for the purpose of providing valuable information about sensory analysis, and is in no way given or sold to anyone. Privacy on the web is very important to us, and we take it very seriously. We therefore comply with GDPR requirements.
All of the data that we do track and collect is kept fully secured, and hosted on 100% renewable energy powered server in Falkenstein, Germany. The server is owned by Hetzner, a European company. This ensures that all of the website data is being covered by the European Union’s strict laws on data privacy. Your data never leaves the EU. See Hetzner privacy policy for full details.
We are not linked to any other third party service provider.
The registered organisation ("you" or "your organisation") is fully responsible for maintaining the security and confidentiality of all accounts and passwords created under its profile. Tastebuddy cannot and will not be liable for any loss or damage arising from a failure to uphold these security obligations.
Your organisation assumes responsibility for all actions taken under any account registered to it, including those by employees or other users with individual login credentials within the organisation’s account. Any activity or handling of data by users within your organisation falls under your organisation’s sole responsibility.
The Service may not be used for any unlawful purposes or in violation of any applicable laws or regulations in your jurisdiction.
To complete the signup process, your organisation must provide a legal company name and a valid email address.
You must be a human. Accounts registered by bots or other automated methods are not permitted.
Your use of Tastebuddy is at your sole risk. The service is provided on an “as is” and “as available” basis.
We design our services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free services.
Technical support is provided by email. Email responses are provided on the reasonable effort basis without guaranteed response time.
We as humans can access your data to help you with support requests you make and to maintain and safeguard Tastebuddy to ensure the security of your data and the service as a whole.
We use third party vendors to provide the necessary hardware, storage, payment processing and related technology required to run the Services.
You expressly understand and agree that Tastebuddy shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) any financial loss or incured cost from decisions based on information provided by the use of Tastebuddy; (vi) or any other matter relating to this Terms of Service or the services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
In other words: choosing to use our services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. There is and will always be uncertainty when it comes to make sense out of sensory evaluation data: Tastebuddy is only there to help you gather insights from wines and spirits analysis, and any subsequent decision you and your organisation take based on these insights is your only responsibility.
We do our best to help the industry understand their customers, find tendencies in consumers habits and improve their production methods while ensuring the products are to their liking. We, however, have no insights on the market itself, its economical health or any technological innovations. We, therefore, cannot be held liable for any loss or failure to fulfil objectives due to decisions based on the use of Tastebuddy.
This agreement shall be governed by the laws of Portugal, and the courts of Portugal shall have exclusive jurisdiction to hear and determine all issues that may arise under or in relation to this agreement.
Note: Tastebuddy is still in its testing phase. As such, we have decided to not bill customers before the services have proven their reliability and usefulness. We reserve the rights to open access to selected companies and individuals, and to cancel and terminate services for any reason at any time. Shall your account be terminated, you will be handed all the data you own stored in our database in a csv format via email or any other mean we dim fit.
When you register for a free trial, the length of the trial and the included features are detailed on sign up. As for our paying customers, your data is not sold nor shared with any one. After the trial period, you need to pay the detailed monthly or yearly fee to keep using the service. Failure to comply will result in your organisation and all linked user accounts to be frozen until payment has been received. If your account has been frozen for 60 days from the end of trial date, all your data will automatically be deleted. Deleted data cannot be recovered.
Your billing cycle will start from the day you upgrade from free trial to paid plan.
Paying customers are billed automatically via credit card or PayPal depending on their preference. The fee, based on the chosen plan, is due in advance.
The amount due is based on the number of active accounts registered under your organisation and the optional features you have subscribed for. Any account that has been active for any amount of time over the billing period is considered active, whether the corresponding user has accessed the platform or not. This clause is included in the terms of services to limit the abuse of the platform by deactivating and reactivating accounts unnecessarily. It is automatically enforced when customers are billed. You can however always contact us to review your bills and invoices if required, but the final decision is ours.
The pricing is independent of usage of the platform, and you will not be billed more or less should you make intensive or very low usage of Tastebuddy. No surprise fees, your card will not be charged unexpectedly.
You can upgrade or downgrade in plan level at any time within your account settings. Downgrading your plan may cause the loss of features or capacity of your account. Tastebuddy does not accept any liability for such loss.
You are solely responsible for properly canceling your account. An email to cancel your account is not considered cancellation. We provide a simple no-questions-asked cancellation link. _Instructions on how to cancel your subscriptions can be found here.
If you cancel the service before the end of your current paid up period, your cancellation will take effect at the end of the current billing cycle, and you will not be charged again. All of your data will be inaccessible from the service after the time you paid for expires. Within 60 days of that, all data will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
You can choose to delete your account and all your data at any time. All your data will be permanently deleted immediately when you delete your Tastebuddy account.
We reserve the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. Such termination of the service will result in the deactivation or deletion of your account or your access to your account and data. Tastebuddy reserves the right to refuse service to anyone for any reason at any time.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any service customer, company employee or officer may result in immediate account termination.
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the service with or without notice.
Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record.
Tastebuddy shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
You are solely responsible for any content and other material that you submit, publish, transmit, email, or display on, through, or with the service.
We claim no intellectual property rights over the material you provide to the service. All data remains yours.
We may use data from our Service to analyze market trends and produce industry reports. All data used for these purposes will be fully anonymized, ensuring that no information identifying your organization, its samples, or any individuals within it will be disclosed. This includes any data that could directly or indirectly reveal identities, products, or specific organizational details.
Reports generated based on this data will be published under our name and will not be sold to third parties. By using the Service, you consent to this data usage. If you prefer to opt out of having your data included in these analyses, please notify us by email at gautier[@]tastebuddy.io.
You may provide us with feedback, suggestions, and ideas about the service. You agree that we own all rights to use and incorporate the feedback you provide in any way, including in future enhancements and modifications to the service, without payment or attribution to you.
You must not modify another website so as to falsely imply that it is associated with Plausible Analytics. The look and feel of the service is copyright© to Tastebuddy without written consent from us. All rights reserved. “Tastebuddy”, the Tastebuddy logo and any other product or service name or slogan displayed on the service are trademarks of the company and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service without the express written permission by the company.
You own all right, title, and interest to your website data. We do not collect and analyze personal information from web users and we do not use behavioral insights to sell advertisements. Tastebuddy stores personally identifiable information for the sake of providing its services, but they are considered your property and we will never abuse your user's privacy, sell or share their data with any third party, use them for advertising purposes nor contact them directly for anything other than Tastebuddy related updates of services (outages, status, updates, features). When using Tastebuddy, you 100% own and control all of your sensory analysis data. We will never sell or share your site data to any third-parties.
You agree to comply with all applicable laws including all privacy and data protection regulations.
You agree not to use the service to send sensitive information to the company where unauthorized disclosure could cause material, severe, or catastrophic harm or impact to the company, any data subjects or third-parties. Sensitive information includes, but is not limited to credit card information, passport numbers, government issued identification numbers, financial account information, product information and personally identifiable information (PII).
If you have any question regarding about any of the Terms of Service, please contact us.
Last updated: October 29th, 2024